Bought a pre-owned home with United alarm setup already. So I thought to continue the service with United Alarm. The technician who came to activate the system is not punctual and he came late evening and while changing the battery he gave wrong connection which made some sparks in the board, From that day onwards the battery is drained off fast and I called the technical service and they ask me some service charge for the technician to come and check the problem and also I need to go for some contract if they have to service the control panel. I am looking for some releiable security system now.
- Approximate cost of services:
- $0.00
- Company Response
Thanks for your feedback Rashi! United Alarm seeks to create enthusiastically satisfied customer every time, so it is disconcerting to hear that you have not had a great experience with our company. Unfortunately when a client takes over a used system, sometimes issues can arise because the equipment is old. We always try to address all potential issues when the technician is on site, however sometimes things can arise after the fact. We do offer to extend our customers contracts in order to avoid services fees and keep our clients happy. This is the same as any alarm company. If we had to replace equipment in the first place, you would have had to sign a longer contract anyways.