Paulina in Toronto

I DO NOT RECOMMEND using Rapid Movers / Rapid Stor! I booked RAPIDMOVERS in July 2020 to move one room only - my bedroom. The booking agent I spoke with was super nice and I was assured by Rapidmovers (after I was very specific and clear about exactly what I needed moved) that the total moving time wouldn't take longer than 1.5, in the worst case 2h. However, the move took 1h over the company's estimated time. I saw the movers taking one small item at time and they moved as slowly as molasses. I had pre-arranged the elevators in advance so there was no waiting around at either end. The movers spend 1h 35min at the first place and 40min at the second place, plus 15min for the ride from one place to another. The final price went way over the estimated quote and so did the time and the company wouldn't budge on this after I kindly requested the reasonable adjustment. This company seems to pride themselves all over the internet for a a "1.5 hour minimum" but given I had only one bedroom (and not even a full one-bedroom apartment) and the move was entirely within the Toronto downtown core, I was surprised. It seemed like a bait-and-switch to me. Buyer beware! Worst of all, the movers damaged the building's automatic door with their truck and left me with the repair cost. My new building has video footage showing their truck hitting the bottom of the door and even though I provided the information to RapidStor / RapidMovers, they have done nothing about this. I e-mailed the details to the owner, but it has been radio silence from him after one brief e-mail exchange. He and the company have been ignoring me since then. Looks like they wanted my money but are not interested in making things right. Sadly, I cannot recommend them for the reasons stated above. I wish I had just asked friends to help me, or booked a moving company with more respect for its customers.