Damaged Lawn..... The 1 star is being generous! I wish we could say more positive about this company who prides themselves in being in business for 34 years, unfortunately they have not learnt much in the way of customer service or satisfaction in that time! When we started with this company in early spring of this year 2020, we actually were only interested in specific services, but they convinced my husband that their program would get us those services and more. We did get more unfortunately, we started with a fantastic lawn and now the majority of it is dead and burned from over fertizling. Their weed program is also misleading, it is a spot program so if you see weeds call them but it takes almost 2 weeks for them to come out, by that time there are so many weeds or you have do it yourself.... Staff that came to the property were mostly inexperienced, running around aimlessly across the lawn and in one case spraying randomly on the driveway but had open flip flops - no safety shoes or PPE. We gave them many opportunities to correct the issues but once again they failed to improve at all. I found dealing with the office staff was hard, they have a lot of attitude and the moment you aren't happy that attitude comes out! I was told this morning when speaking to Desiree Burns that I couldn't speak with a manager higher than her because she is that person, the Customer Service Manager! I have read a lot of the reviews for HomeTurf over the last couple of days and they all say the same thing they ruin your lawn!! The other thing I have noted is that with every complaint they do respond, but it's the exact same message literally word for word. The only thing I can recommend about this company is to run, not walk, from them!! Hometurf please don't worry about responding to this non-recommedation, your scripted response is a waste of your time! UPDATE: We are now in dispute with HomeTurf because we are refusing to pay for this damage and instead we are going to be putting the funds toward getting this corrected.
- Approximate cost of services:
- $350.00
- Company Response
Laurie, we’re so happy we were able to get in touch with you directly and help resolve the issue. Our customers mean a lot to us, and we look forward to a continued relationship between yourself and Hometurf.