Dave

Our 27-year-old furnace died during the February Family Day long weekend. After quickly researching the internet, we called 3 companies for estimates. Richard (owner of CoreTemp) actually answered the phone and was in our basement within 30 minutes. He was able to quickly get the furnace going (no charge) so we thankfully had heat again, but it was clear from his explanation (and age of furnace) that it was time for a new one. He provided us with a written quote and brochures and was able to do it without any of the pressure sales tactics/games so often used by other companies. Richard also called us a few times during the next 48 hours just to make sure the furnace was still providing heat. We also got quotes from two other companies, and after having to negotiate back and forth for hours for the exact same Lennox model and warranty that Richard offered, we decided to give our business to Richard (CoreTemp) based on price, in-depth knowledge, quick response time, and ability to explain everything clearly. The next day Richard and his assistant Erik arrived on time and professionally installed the furnace and left the area as clean as they found it. Richard took the time to explained how the new furnace worked and stressed that if we had any other questions to call him directly. I would rate the entire experience with CoreTemp as Outstanding. Richard owns this company and clearly takes pride in providing excellent customer service at a fair price. If all businesses were operated in this manner, what a wonderful world it would be with regard to home maintenance. I highly and confidently recommend CoreTemp to all family, friends, and neighbours.

Finally! TITANS ROOF WORKS – a contractor that we hired and can wholeheartedly recommend after the job was completed. This doesn’t happen often to us! Our roof shingles needed to be replaced and after hours of searching on websites, reading recommendations on HomeStars & Better Business Bureau, talking to neighbours and going for walks to look at roofs to critique finished products -- we narrowed our search down to four companies and asked them to provide us with quotes. As you can see, we don’t take parting with our hard-earned money lightly and not only did we want our old shingles replaced with good-quality shingles but we wanted outstanding workmanship and for our home to look significantly better. We finally took the plunge after going through the grueling quotes process and hired TITANS ROOF WORKS for the following reasons: (1) Shawn (owner of TITANS ROOF WORKS) clearly took pride in the workmanship and finished product. He provided us with a list of jobs he had previously completed including addresses, brand name and colour of singles. He not only replaces the shingles but his detailed quote automatically included replacing the flashing which most people who are looking to replace their singles don’t realize can significantly enhance the overall look of their home. Anyone that needs to have their roof replaced will also have non-matching builder flashing with dried-up/cracked caulking and to have this replaced at the same time was such an added bonus. Shawn even has an experienced crew member dedicated to doing this job in order for it to be done right and we were able to choose the colour from a large colour pallet because it was important to us for it to blend in with the overall look of the home. None of the other roofers even mentioned the flashing and to have this done now simply completes the whole roofing package. During our initial meeting Shawn took the time to honestly explain the warranty and exactly what materials will be used and what other options we have. (2) Along the line of excellent workmanship Shawn made it clear to us that his crew understood not only the importance of a proper installation but also the details that goes into good workmanship. This proved to be true after looking at previous work done by TITANS ROOF WORKS compared to some other roofers in our area. (3) And of course there is the price – an all important issue. TITANS ROOF WORKS quote was not the lowest but it was very close plus it included the flashing. This combined with Shawn’s willingness to provide information and his ‘no-pressure’ demeanor certainly instilled the confidence we needed that the job was not only going to get done properly but it would meet our high quality expectations. Two other quotes were significantly higher by approximately $3000 but even if the price was the same they did not give us a reason to go with them over TITANS ROOF WORKS! (4) Shawn was always punctual and this included the time frame in which he promised to have the job done. On the day of the install the friendly TITANS ROOF WORKS crew showed up at 7:30 am as promised, and after prepping by covering up all areas around the home with tarps they removed the old shingles and flashing, installed the new ones, and the crew left by 5:30 pm after a thorough clean up and Shawn’s final inspection. (5) Although we were extremely happy with how much better our home looked from the road with the new roof and flashing I still felt I had to go up on the roof to inspect the quality of work for myself. I have to add that we are very picky and detail-oriented and expected the ‘contractor problems” to begin at this point because we are known to have the potential to be any contractors’ worst nightmare…. but after going up and inspecting the roof I could not find a single issue with the install and even the gutters were cleaned out! (6) Our roof was installed in May 2012 and we highly recommend Shawn Lowe and the TITANS ROOF WORKS crew to anyone in need of a new roof. Based on our positive experience with TITANS ROOF WORKS our HomeStars rating for this roofing organization would be a 10 out of 10 -- and it’s well deserved! Dave Mississauga, Ontario June 2012