pb in Guelph

I’m particular about the renovation work done to my house and so are the folks at Doors and More. Frank closes the communications loop well and his folks do good work. There are many “touch” points on custom glass shower work and at each point an opportunity to screw-up. From custom measuring; to door and hinge placement – in a tiny space; through to fielding questions; to providing fixture options; and finally through to delivery, installation, clean-up and invoicing; they didn’t miss a beat. Professionals that execute seamlessly, as promised, how nice!

I’m curious how your firm can reasonably charge the customer account closure fees it does when said fees have never been disclosed to the customer. We moved into our re-sale home two years ago. Reliance was at the ready to provide continued service to us from the previous homeowner. Great except that we were never apprised of any fees associated with closing our account at the onset. Had we been duly informed we might never have continued the relationship in the first place. Now that it’s time to close our account, there’s a $40 account termination fee, called an ‘inspection’ fee by Reliance customer service, and a $65 pick-up fee. I think I can see where $65 might be sufficient to both close the account and pick up the unit, but $105 plus taxes seems excessive and just a bit unfair given our ignorance of and your non disclosure of your customer account closure policies.