UNRELIABLE AND UNRESPONSIVE ROOFING- THAT'S WHAT THIS COMPANY SHOULD BE CALLED! I recently engaged this company to replace my roof. I should have known something was not right when I found the crew racing to complete the work on my roof at 9:30pm well after sundown- literally in the dark. But the real issue is Derek's lack of customer service skills and accountability when confronted by the customer with an workmanship issue. A case in point- In my style of home, there is an area where shingles meet the soffitt area over the porch, so care has to be taken to make sure the soffitt is not damaged. This, by the way. is the area the crew was working on at night. Derek's crew damaged my soffitt when they tried to tuck the new shingles underneath it, thus creating an opening for a raccoon to enter. After I had invited Derek to view the damage, he denied any responsibility. His reply was- "We don't touch soffitt. It's not our fault." He repeated this mantra even though it was clear to see that 6" of new shingles were clearly tucked in beyond the soffitt line. This damage created an opening for a raccoon to enter and cause an even larger opening in the soffitt. As a result, I had to call in an animal control expert to extract the animal at a cost of $330.. On top that, I also mentioned to Derek that there are a few shingles that seem to be lifting, but once again, he denied everything. Please be aware- Derek is very nice UNTIL he has your business, then GOOD LUCK trying to get him to come back and act in a responsible manner. If this review saves even one homeowner the hassle I have had to go through then it will be well worth it.
- Approximate cost of services:
- $0.00