My experience with Multicity for a move Toronto to Vancouver started very well. I was dealt with with friendly professionalism, and they were very accommodating to some last minute changes that occurred. The shipment was a little late, but not enough to make a fuss about. However, three items were lost during the shipment, one of which is of great sentimental value and can not be replaced. At this point, I continued to be dealt with professionally, however the search for my items was lackadaisical, with the shipping site placing responsibility on the receiving and the converse. After 10 days, I was advised by the Toronto office to make a claim. This claim was IGNORED, as was a follow-up 7 days later. I would recommend caution if planning to use Mutlicity services. Moves are rarely without hiccups, and I am not impressed with how this company dealt with mine.
- Approximate cost of services:
- $2,500.00
- Company Response
We are still investigating this claim and we have already advise the client.
This is the most busiest time of the year for moving companies. When a claim is submitted we need to search on both ends to see and get information and solve the issue. However sometime it takes more time than what we expect.
We will always get back to our clients no matter what.
We do apologise for the delay.
Multicity Moving Inc.