robyn graham in Edmonton

2009 - had air conditioner installed by a company that went out of business a couple of months later. We purchased the 10 year trane warranty. 2010 - called Always Plumbing because air conditioner was not blowing cold air. They charged us $700 to test and recharge the unit... claiming there was no leak and the work didn't fall under our 10 year warranty, the air conditioner was only 1 year old. 2011 - called Always Plumbing because the air conditioner was not blowing cold air they charged us $100 to test and recharge the unit... stating that there still wasn't a leak but that they would only charge us for the call out, not the recharge. 2012 - called Always Plumbing because the air conditioner was empty again!! They kept cancelling appointments... also were going to charge us the $700 again. So we called Acclaimed Plumbing and Heating. They have fixed the AC and all of the work was covered by our warranty. Turns out Always Plumbing is not a Trane company and that was why they claimed the work wouldn't be covered by our warranty. Acclaimed found one leak in the house and a second in the compressor. That means for two years the freon has been leaking into our house! Great news since we have a small child.

The crew showed up on time and worked with minimal distractions to our day. Crew members were very polite and professional. Pricing was fair and they stuck to their initial estimate.

When refinishing our basement we went to the local Rona to pick up our exterior insulation. Not only did they not have Roxul insulation they did not even have standard pink insulation. We would prefer to shop at Rona because they are a Canadian company who accepts airmiles gift certificates. However, they never have staff on hand to help you and their shelves are never properly stocked.