carlene in Burnaby

I booked this company for my move from Vancouver BC to Las Vegas. When I initially contacted this company I was given great customer service. They gave me an estimate of $1500 for the move and 2 months of storage. When they picked up my things they told me that the estimate was accurate. Before the movers left they had me sign a piece of paper that had me agreeing to an additional $100 charge for the stairs they had to move my things down and another $60 for wrapping they used (that I specifically told them not to use.) When I contacted the sales rep whom I had been in contact with he told me there was nothing he could do about it. And the customer service just went downhill from there. I had a tentative date for my things to arrive in Las Vegas and was told I just needed to contact them a week ahead of time to let them know when to bring my things down. When I had secured an apartment and contacted Vega Lines to bring my things down a week later, I was told that it wouldn't be for 3 more weeks! On top of THAT, they then informed me that the cost was now going to be $2500 instead of $1500! When I told them I couldn't afford to pay that they told me I had 2 options: Pay the $2500 or pay $800 for the storage and come move my things myself! Sufficed to say , I was not impressed. I ended up sending my father (who lives a considerable distance away) to pick up my things and transport them down to Las Vegas. This costed me about $1000 on top of the $800 I had to pay Vega Lines because they threatened to keep my things unless I paid. When my father arrived I realized that I was missing 2 large mirrors (about $250 value). When I contacted Vega Lines they, of course, denied any liability. I would never recommend to anyone to use this company. I wish I had seen all the bad reviews before I booked them...because there are A LOT! They have an F rating with the BBB and have 86 complaints in the past 3 years alone! Look around and you will find many more complaints just like mine.