jimmy in Markham

We bought a sofa from this store last year. It took 4 months to deliver which we expected but when it was finally delivered, the mechanism on the headrest was stuck. It was like asking for a nuclear warhead just to get the thing fixed. I was told that someone will call me to inform me that "it would take 48 hours" for someone to come. I suggested that they should hire someone to check the mechanisms that they install in furniture. It only takes 30 seconds and would prevent this very expensive operation. I also asked for the supplier of the said mechanism because I don't think it would last. The repairman showed me better mechanism, much more sturdier than what was used. Probably saved $1 for every mechanism, but they lost us and my friends and relatives as customers.

The construction itself was OK but when the rock that they placed in the corner started separating they didn't want to even come and see how it can be repaired. They called back once and never bothered to follow up. When I read how they treated other people with similar after the job problems, I decided to have the repair done by somebody else. They just don't care. It is a small repair and I have a bigger project planned. I can guarantee that this is not the company that will get the contract.

Checked out a few companies but they were close to where I live so went to their showroom. The service was friendly and quick. Measurements were done and they came to install when the door came. The installer was courteous and helpful. He finished within the time he said he would.