Indira Sukhdeo from Toronto

This company should be ashamed and I only wish the ratings could be classified as a negative number. As a fellow contractor I am apalled at this company's behaviour as this is exactly the type of service that gives all contractors a bad reputation. I work for a contracting company and our team ran into a plumbing issue on a job site. I contacted plumber.ca in burlington as they were close to the job site. I was informed that there would be a $250 charge for the emergency visit but that the cost would go towards the service and was asked to provide all of our credit information over the phone immediately (I'll get back to that part later). The technician showed up 90 minutes later and during the visit called the owner of plumber.ca to determine pricing. The price that was quoted was $1650 for a job that should have cost no more than $150. I can appreciate that there is a premium for emergency services but seriously? Over 10 times the price? Clearly the owner (Steve) decided he had an opportunity to gouge us on the price. What is even more despicable is that we are also contractors and are completely aware of what the cost should be, and they already charge a $250 premium. Talk about taking advantage of a situation. I can't imagine what they do to an uninformed consumer. We obviously declined using their service as the cost was absolutely ridiculous. But we did have to pay the $250 for the pleasure of their company. At which point the technician was looking for payment - which I could not understand as the office already had our credit card information for payment. It becomes difficult to trust a company who is always seeking payment and doesn't actually provide any service - other than showing up. On top of this, they wanted an additional $20 fuel charge, (which I refused to pay as this was not communicated) unbelievable. $300 to provide an inflated quote and in the end do nothing at all. To add more salt to the wound, I have attempted to call this company to discuss this experience as professionals and of course I have received no return phone call and have called over a dozen times only to be greeted by voicemail. The interesting part of the entire ordeal was that the city of Burlington was on site (to turn off the water) and overheard the technician's quote. The folks that worked for the city couldn't believe their ears and the city fixed the pipe (at no charge) - it took them 10 minutes to fix the problem - 10 minutes to fix a problem that plumber.ca quoted $1650 for. I can't believe this company is in business and they clearly lack professionalism and integrity. SHAME ON YOU! You are an embarassment to the industry.

In November 2011 I had hardwood floors installed in my home. Although it has been 18 months since the service I feel it is necessary to write this review as it's important for consumers to really understand the level of service and support you get from a company. To start with, during the initial consultation (they did come to my home) it was agreed to put hard wood floors in, soundproofing underlayment and new baseboards, for 2 separate floors. A price was negotiated and a payment agreed upon, to which 50% is paid up front for materials, (this is is non-refundable). The day the installer arrived he immediately complained about not being able to install the sound proofing (for some reason which made no sense to me or to the person who came to my home for the consulation ). So, now I can't have soundproofing and feel that I can't decline the service because they already have my money. My first issue is why have an inhome consult and sell a service that you can't support? In addition to this, the installer was 'put off' by having to install the larger base boards and stated that he didn't have enough "nosing" to complete all the stairs and landings (which I paid for). So 2 more components of service were not followed through. During the installation, the installer broke one of my light fixtures ... which I cleaned up and no offer from the company to compensate me for it. The installer was running behind and started to rush through the work and cut the carpet away from the stairs leaving an unsightly transition from the stairs to the floors. I had to ask him if he could fix it to make it look even somewhat professional. After all of this, I ended up paying for the job, begrudgingly. 6 months after the installation I notice all of my floors start squeaking. When I stop in to see the folks at downtown flooring and raise the issue with them, the only response I get is ... there is nothing we can do. When I ask if the soundproofing could have prevented the issue, I get the classic, "shrugging of the sholders" - translation - too bad. 1 year later the squeaking problem continues to get worse and I finally find a company, "squeaky floors" to come in and see if they can solve the problem. It turns out they can (at the tune of $1000) and the reason for the issue ... the installer was lazy during the installation process and did not stagger the staples between the joists. This coupled with a slightly uneven floor causes the floor to squeak. If the installer wasn't negligent with the staples and if I actually got what I paid for (the soundproofing) I wouldn't be having this problem. In the end, Downtown Flooring failed to fulfill their obligation to me. I only wish I had written this review sooner so that other customers would not have to go through what I have. I am extremely disappointed in this company.