Owen from Kitchener

I've now moved twice with Multicity Moving. I’m not sure I would do it again, though I wouldn’t rule it out. For a move from Vancouver to Kitchener, they came in at almost $5500 less than the quoted price of another company that was recommended to me. However, what leaves a bad taste in my mouth was that a bag was lost (worth about $300) and no responsibility was taken for it. Admittedly, had I paid for the more expensive and comprehensive insurance package, this would have been recouped. Instead, the deductible for the basic insurance was worth more than what was lost. I expect some damage to occur in a cross-country move, but a complete loss of a bag is less palatable. Multicity blamed the fact that they contracted out the pick up to a company in Vancouver and that it is their responsibility. Between the pick up and the time everything arrived (~1.5 months with storage time), that company had gone out of business. Since I dealt strictly with Multicity and never requested that it be contracted out, I'm a bit upset that Multicity says that if I want the bag recovered, I have to track down people from the now defunct company to see if they can look for it. The chances of that happening are about zero. My point is that Multicity is cheap...way cheaper than pretty much everyone else. However, don't expect a ton of care from them. Losing a $300 bag is not such a big deal when saving thousands, but I can't say that I am overly eager to recommend them given how they handled the situation.