Shady Ghattas from Montreal

On September 6, 2012, my furniture and boxes were delivered to my new apartment in Montreal, Quebec. Immediately when the furniture was unloaded, we could see that there was significant damage to almost every piece of furniture.The movers recognized this and also admitted that some of my furniture had not been protected with moving blankets as they lacked enough blankets at the pick-up location. Even the boxes that we had packed ourselves were torn or weathered which resulted in damage to items inside the boxes. The movers told me I would need to communicate with their claims office. The simple fact that some of my furniture was not properly protected with moving blankets shows that I was not provided all the services that I paid for and negligence occurred in handling my belongings. I communicated with the claims agent on September 6, 2012, who replied the next day. The agent denied any responsibility (although the movers on site agreed that there were issues) and made the following two statements: 1. Basic insurance of 60 cents per article 2. deductible of $350 I mentioned to this agent in a subsequent email that the FAQ of their website states that their basic insurance is not 60 cents per article but 60 cents per pound (my move was charged at 4,340 lbs) and that the deductible was $250. It is reasonable to expect that a person who manages claims would have the correct information. The agent did not respond to these statements and instead diverted the issue to the missing card print. Since the agent mentioned in two different emails the wrong deductible and did not respond to my challenge of this figure, I consider this an attempt to deceive me as a client. I responded to her email about the visa print and as another attempt to work in good faith with this agent I provided a scan of the front of my credit card. She immediately responded by saying there was nothing she could do and that she needed the official visa slip. There was no attempt to find a workable solution. Once again, this company showed no desire to work in good faith to arrive at a reasonable solution. My recommendation is to stay away from this business and pay a bit extra to make sure your goods arrive in good condition.