Reviews

6/10

Robert, Thought I would send some photographs of the finished floor. The finish is five coats of polymerized Tung oil. Very forgiving, easy to apply and easily repaired. I would say that I was not entirely satisfied with the quality of the wood, the grading was inconsistent and they tended to spoil the look of individual lengths by leaving the denser wood near knots in - if they had trimmed back by 2-3” the boards would have been perfect. This gives the finish floor a patchy appearance. There were pieces with large knots in the middle of lengths and several damages pieces that should not have made it into the bundles. I was lucky that I could use the many trimmed pieces and the ends of runs but still ended up with about 15% wastage. The lengths were close to the 3-4 feet average but the mix was more like 90-10 for rift to quartered. This was half of the project the rest will be completed in the spring so I hope that I have less wastage since this are is rectangular with less chance to use tripped lengths. Thanks for your assistance, Regards, Colin Colin's response...... Thanks Robert, I wouldn’t say it was sub-standard – more that a good product was degraded by the companies desire to achieve a very small gain in output. Given the way the bundles are packed there is a good chance that reducing a couple of strips lengths by 2 -3” would have resulted in the same number of strips being used anyway. What I will do is keep a record of what comes from each of the remaining bundles and let you know. That way it won’t be subjective. I though about doing that the last time but was to enthusiastic to get the job do. Regards, Colin

Approximate cost of services:
$3,000.00
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Company Response

Response from Otter Creek.........
Hi Colin, thanks for the pictures and feedback. I'm disappointed to hear the material was sub standard. Please be aware that we try and provide the best value flooring while maintaining the quality. Once you have complete please let me know your results. I will take this up with the supplier and express my concern that my customer was not happy with the material. We expect 100% satisfaction from our customers at all times.
Regards, Robert

P.S. What you have done looks very nice. Very traditional.

10/10

Hi Robert, I want to thank you and Kim for the nice jersey with the Paw emblem, very nice. Its nice to work with folks who appreciate others as I do appreciate all you did to get this order to us. I have the wood still acclimating, (moisture still at 14%), and will install as soon as we achieve satisfactory content. I look forward to working with you in the future. Thanks for everything. Blaine Bergin, Bergin Construction, Horsehoe Bend, ID

Approximate cost of services:
$5,000.00
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