Katerina

We found Moose Group online and invited them to our home to quote on our proposed kitchen and bathroom renovations. They were among 5 other contractors who we invited for our condo-townhouse project. Price wise, they were not the cheapest, nor the most expensive, but we feel that they definitely over-delivered on quality for $ and we also always felt comfortable and respected. Their proposal was by-far the most detailed that we received and made it abundantly clear what we were and were not going to be receiving. Steve was the first person we spoke to and met with. He is kind, straightforward, confident and immediately put us at ease. On a return visit, we also met Daniel, the other estimator. Daniel was also kind, sometimes a bit technical, but his construction knowledge is incredible and is ultimately very reassuring. They were both very knowledgeable and explained what we realistically could and could not do, what would not likely be worth the cost, and what unique changes could really make the whole reno better. Daniel was kind enough to help us visualize options with some 3-D modelling work (though I understand that he doesn't do this anymore!) which really helped a lot. Steve worked alongside him to field our numerous revisions to scope and plan and keep us on the right track. When we realized our dreams were a bit bigger than our budget he even worked backwards to really try and cram as much stuff into our budget as he could. They both made great suggestions about what things we should do now, vs. later and why. The two of them were very patient with our numerous revisions to scope and they worked hard to make the transition to the actual Designers (Viktoriya and Ruby) and project managers quite easy. They were also kind enough to always be available to us for extra questions during the renovation. The renovation itself was fairly smooth overall and stayed reasonably close to projected timeline on their part, though the 1st covid lockdown definitely hampered things for them here and there. We also changed/added things to the job which caused some delays for engineering visits and ordering more materials etc., but they kept it moving along at a good pace and kept us informed of what was happening. The tradesmen were all pretty friendly and polite. Special thanks to Val/Dima (electricians) for humoring my husband's many, many questions during their work. Also, special mentions to the tile guys whose work was flawless and the kitchen installer for his attention to detail. I know everyone has a different experience and opinion, but we 100% recommend Moose. This was our first major renovation - and with all the horror stories out there we were nervous but we had confidence in this team. At the end of it all, we wouldn't do it any differently and LOVE the finished product!