STAY AWAY! Would give zero stars if possible. Got brand new windows 2 years ago. One window wouldn't close properly and a bunch of our screens bow in at the edges so bugs can get in. Around Aug 2022 they said they'd replace window, and around Aug 2023 they said they'd replace screens. Window replacement delayed twice for "missing parts". Sent numerous emails and left voicemails to service department over the last few months and none have been returned.
- Approximate cost of services:
- $40,000.00
- Company Response
Andrew, we are sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage. We are committed to resolving this with you and we apologize for the inconveniences you've faced.