Lubos

When I first contacted Erich I gave him one simple question if he can find a condensation related problem in my basement. His answer was yes and they will also provide me with a report and estimate for the repair. He sent his employee Marco. After he arrived at my house I gave him a same question. His answer was yes as well. He did a thermal imaging, send me a report and cost of repair. His report said that there is a crack in foundation or HVAC problem. His guess was very wrong. It was a poorly done vapor barrier in rim joist area. I sent an email where I asked for a refund. Waited a few days, no answer. Then I decided to raise the heat, so I sent another email that I will write a bad review abot the company. Guess what? Mr.Erich called me next morning and make appointment with me. He came to my house and he stand firmly on Marco's side even my walls was opened and I had insulation experts saying otherwise. It's been a week since he was here and suppose to call me next day. Anyway he blows his chance to do the right thing for his company and refund me with my 350$. I wish a good luck everyone who decide to give them a chance. Lubos