If I could give a lower rating I would. We heard empty promises for 7 months saying our couches were on their way. Last week we get a call to explain how the couches are here but there are no arm rests or ends. We went to change our order and had to pay a $35 price difference. After 7 months of waiting, they didn't offer to cover the costs, or even a small part, they didn't offer to deliver, they didn't offer any compensation whatsoever for 7 months of empty promises and then had the audacity to charge a trivial $35. Of course, they blamed Covid-19 for everything. Worst customer service experience imagineable.
- Approximate cost of services:
- $1,500.00
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