A technician came to repair my AC. He was polite and cordial, and took me through the operation and maintenance of the system since I am a recently widowed senior citizen with no prior experience with central AC. He cleaned the electronic air cleaner and replaced the capacitor in the AC unit, at a cost of $326.92. Unfortunately, the system still did not work through the hot days of July. Two different technicians came out to investigate the problem. They found the system needed refrigerant, and the two pre-filters in the electronic air cleaner we’re shredded and needed to be replaced. I was given a quote for repairing the system as well as one for replacement. After calling the office, the $72.45 charge for the second visit was refunded. I would thin that checking the refrigerant would be one of the first things a technician would do. Had this problem been identified at the initial visit, it would have saved me money, discomfort and hassle. I am disappointed to say the least.
- Approximate cost of services:
- $325.00
- Company Response
I'm very sorry to hear about that Vera. The original technician did verify the refrigerant charge was correct and that the unit was running correctly. These notes are on your invoice. On the second visit, we found the unit very low on charge which means you have a leak. We do not perform leak searches on equipment during routine maintenance unless there is an indication that one is required. On the second visit, we presented an estimate to perform a leak search which you have not accepted. Unfortunately, troubleshooting problems with A/C's and furnaces is often iterative and can require multiple trips. Please let us know if you have any questions.
