Amanda

I was having issues with my Dryer and called Capital Appliance Repair to come to take a look and diagnose the problem. The company tried to cancel on me last minute the day of, I was not impressed! When the technician finally did show up to my house he was here for a total of 15 minute turned on my dryer once and listed out a bunch of issues it could be. He wouldn't do any tests on the dryer or even pull it apart/look at it. I asked him multiple times to do a test on the burner as he told me they easily could do that but he didn't want to do it that night because it was "late and his end of shift" he told me if I wanted the test done I would have to pay the service fee again ontop of the $112 I just paid for him to basically hangout. Since there was so many possibilities on what the issue could be I asked him if he could email me an quote for the possible repairs so I can decide. This was on Wednesday and I still have not heard back from the company, I tried called on Thursday to speak with a manager and I was hung up on twice and told someone would call me back on Friday. It's now Sunday and I haven't hard back from a manager, they won't answer there phones anymore and I still haven't received my quote for the possible work. In the mean time of this company wasting my time I was actually able to hire a reliable company to come in and fix my dryer all in the time I'm still waiting for a response from Capital Appliance Repair. HORRIBLE COMPANY!! THEY HAVE HORRIBLE SERVICE AND CUSTOMER SERVICE!! DON'T WASTE YOUR TIME