Sales person was great, installers terrible, did not seal the windows because the brick was not on, did not mention this to me. Water pour into the basement wall. The sliding door is a different white from the storm door which is grey and the mesh is coming apart. I was told that if I paid attention in the show room, I would have notice this. The owner, Jim come up with excuses not solutions. He said he will fix the mesh at his convenience.
- Approximate cost of services:
- $4,000.00
- Company Response
Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction.If you send your information to info@gemwindows.com, we can have this looked over by one of our management team. We will work to get this taken care of for you in a timely manner.
Regards,
Team GEM