after purchase, told mattress pad had to be on mattress, which costed an extra $250!! Said they would exchange mattress based on warranty purchased, but had to wait, even though I informe them after one nights sleep on product. Informed them my wife couldn't sleep on mattress due to back surgery, they didn't care! We had to wait 30+ days to get exchange mattress, and after being told by sales that we could exchange $1500 power frame for regular bed frame valued at less than $1000, then they changed that and said no way, even though this power frame doesn't work properly! Said I don't want it after one nights sleep on it. Very unhappy, ZERO customer service from this company. Don't go there, they teach sales people to say anything to get sale, then don't back up with any customer service!!! This place sucks!!
- Approximate cost of services:
- $4,500.00