Aaron DL

Online Review: I purchased an AC unit for my condo this year. The salesperson (Jigar) was knowledgeable and easy to talk to. AC unit purchase had limited 1 year warranty due to a value deal. The unbelievable issues occurred after unit installation. 1. Initial AC unit install was poorly done with leaks. AC stopped providing cool air after 2 weeks. Tech mentioned having challenges with my condos ready AC rough-in. 2. Follow up appointment scheduled to fix the leak followed by the technician (Emilio) cancelling on the day of due to it being a "late" afternoon appointment and the tech indicated he had personal obligations. Took a day off work for nothing. 3. Third appointment scheduled with the same tech that cancelled prior to. Fixed the leakage and have not had an issue since. That said, tech attempted to deflect blame to the company scheduler and condo developer for unverified AC rough-in issues, which is quite unprofessional. Tech also set up a subsequent appointment to have a service duo to look into the leak once again. 4. Fourth appointment set, two techs came to evaluate the AC and install. No issues found or any further leakage. An additional day off work due to scheduled service as per prior tech. 5. I reached out to the service manager (Farid) to share my service feedback and loss of confidence on the AC install to request an extension on the warranty. Was told they cannot extend the warranty further. 6. I requested to escalate the issue further up however my emails or calls were never responded back to after 3 follow-up attempts. Very disappointing and poor communication by the organization. 3 days booked off work for one AC install and continuous disappointment. Very unprofessional experience dealing with Home Reliance. Highly do not recommend. Aaron D.

The technician, Tyler, that helped us was excellent. He was friendly, knowledgeable, and an provided sound advice. Not only he is a professional, but he is an expert at what he does in troubleshooting our issues. He was also available for discussing other recommendations unrelated to the issue at hand, which I appreciated very much. I highly recommend Knight Plumbing for everyone.