I was quoted $150 per hour for a tree pruning service. They booked me in for Labour day Sunday at 8am. I rescheduled holiday plans as I needed the trees pruned urgently. The crew never showed up. They offered me a 15% discount if I was ok rescheduling. The crew arrived on time and took 45 minutes to complete the job. The next day I received an invoice showing the price at $150 per tree, for a total of $450 for the job prior to the 15% discount. It turns out that the quote was $150 per hour per person, so $300 per hour given that it was a two man crew. Jenron did offer to refund me what I paid, but I refused as they did perform the job that I had requested, and the quote error on their end was due to an employee being burnt out due to a hectic summer and covid-19 times. In ten years of dealing with Jenron this is the one and only time where such an issue occurred. I would have rated them 10/10 otherwise
- Approximate cost of services:
- $400.00