Lia from Toronto

We had a terrible experience with Leon's, right from the beginning. We purchased a TV and dining room table. Because the commission had to be split between the electronics salesperson and the furniture salesperson, it took about 45 minutes for us to pay when it was time to check-out. A few days later we decided we wanted to upgrade our TV to a better one. We called in and they said that it would definitely be possible but that we'd have to wait for the person that sold us the TV to be on and call us back as it would affect her commission. We waited a week and didn't receive a call from them. When we called again to check, we were put on hold about 5 times. Each time the operator would pick-up she would ask "sorry, who are you holding for?" and we would explain. 5 times. We were finally able to reach the salesperson and upgraded the TV. She said we'd need to go into the store physically to pay the difference. We agreed and went in. Of course, this procedure too was complicated and took about 30 minutes at the check-out counter. Then we went to the pick-up area (the TV was in stock). We waited for 40 minutes for our TV. 4 people came and went after us with their orders and we were left waiting with no explanation. When we pointed out the sign that said: "if you do not receive your order in 20 minutes, please speak to a manager," we were ignored. At last, after repeteadly asking about our order, it was given to us. The days our table was to be delivered to our home we received a call from the delivery personnel saying they would be at our apartment within an hour. Sure enough, within the hour we receive a call from the delivery man rudely saying "I'm getting ready to just about leave here." Confused, we asked if he was here and why he hadn't called us to let us know. He said that he was here and that the concierge had let him in as we had told him but that the elevators were taking too long and he didn't have time to wait. We are still waiting for our nightstands to be delivered. It's been 3 weeks since we bought them and they are out of stock. They said we'll be notified when we receive them. Let's hope they redeem themselves with this last bit of the order.