I called Anta to do a rough in plumbing job a while back over the year warranty. I now did final plumbing and discovered issues such as shower head not centred to faucet witch is a problem with the cement board installed. Using my sink upstairs and noticing that the drain they installed for the rough in has a leak this is not acceptable for such a reputable company. Customer service about these issues has been unsuccessful granted the job was done sometime ago but has not been touched since their job. So my point is make sure they check there work before they leave IE: test for leaks. If it wasn't for my inspector telling them to do a pressure test that would not off happened either. Not the best experience as the guy doing my job was very fast and not even focused on the job at hand witch is do it right the first time and test everything and give visual inspection before they leave.
- Approximate cost of services:
- $2,700.00
- Company Response
Thank you for sharing your opinion with us! It is very helpful for our office to take the right steps to prevent mistakes and take our workmanship to a higher level. Three years ago our plumbers did pipe installations; the Inspector passed the installation and accepted the pressure test, no leaks or any other concerns were presented from your side, nor from the Inspector and you paid the contract in full with your signature of acceptance. One week ago, almost 3 years after, we received a call to the office with a request to provide the quote for a final installation. Following standard procedure we sent a plumber to provide you with a quote. A licensed plumber provided you with all the details and a quotation. As a customer you had the choice to accept the quote or look for more estimates, and we understand and appreciate both ways. The original rough quote for installation we provided three years ago was higher than we offered you this year just as appreciation. The offer was still not accepted by you. We wish to keep every customer happy with quality, price and workmanship, but we are not able to protect ourself from this type of compromise; after we didn't find the right price for you we received another call to the office to do the installation or we will be given a bad review. We hope that this site is helpful for any customer who is looking for good contractors, for quality and for stability. Bargaining through manipulation of a review service is not the right way to find the final solution. The contractor and the consumer should both be able to make a choice. With best wishes, Anta Team.
