Deanna from Oshawa

I changed my plan with Direct Energy Home Services at the end of September, when I was called by a customer representative to do so with a better one. At the time of the call I asked the question about me being penalized for changing my plan, to which i was told NO. A month later I WAS. $42.38 since I had supposedly used a part of the plan that was being charged and therefore back dated. I have being in correspondence for the last two months, but very conveniently they do not have the recording of my convesation with the person I spoke to in September, but they do know, because I MENTIONED it to them that I had changed my plan. No record of who I spoke to but a record of me changing my plan and being charged $42.38 for arrears. After being a loyal customer for the last 3 years, it is safe to say that I will be terminating my contract with your company and telling others about it so that they are always careful of being taken advantage of their money when agreeing to anything that is supposedly the truth by the CSR. It seems that there is a disconnect betwen CSR and the BILLING dept, since the CSR dept seems to know what was wrong, but when transferred to the billing cannot see it. When I asked for Mike Ahearne's # instead of giving it to me, I was told that they do not speak to him and the telphone call was disconnected. If anyone wishes to contact me or further details and the contents of the emails that was sent between me and the billing department. I can for that too. I AM VERY VERY VERY DISAPPOINTED WITH DIRECT ENERGY HOME SERVICES.