Lida, Annex

I was having issues with a toilet that didn't flush properly. It was slow to drain and would periodically hiss and not fill up properly. I called New Canadian where a very efficient and courteous call desk triaged my issue and scheduled a timely appointment. Volodymyr, the assigned plumber, arrived promptly at the scheduled time. He immediately got to work and was laser-focused on discovering the problem. This was an old toilet, with old parts. Volodymyr carefully explained the options available to me along with the associated costs and from there I made my decision. I opted for the new toilet. Volodymyr was professional, knowledgable, efficient and detail-oriented. He left a spotless worksite. Would defintely call New Canadian for any future issues.

Lets face it. Knowing that we had to replace more than 30-plus windows in our 100-plus-year-old house was stressful. Just thinking about it set our heads spinning -- cost, architectural integrity, energy efficiency, installation. We did our research, searched a myriad of brands, visited showrooms and then it happened. We found Dundas Specialty Windows and Doors. From the moment we stepped into the showroom and met Anthony, our knowledgeable and stalwart window consultant who walked us through some very solid product lines, the stress levels dropped until finally we were calmly absorbed in the discussion of types of windows, brands, designs, goals and of course, costs. Anthony, mindful of budgets and with the patience of Job not only answered our thousands of questions, he provided insightful and creative solutions while we attempted to decide exactly what type of windows we would be installing. And every day when I look at our beautiful new windows from the street, I am grateful to Anthony for suggesting exactly the right solution in the grid number per window dilemma we went through. His solution was bang on. We are also incredibly grateful to Stan and his hard-working installation crew. The team was not only communicative and punctual, their expertise showed in each window and door they installed. They were organized in their division of duties and laser-focused on the job at hand, never stepping away until the installation of a window or door was complete. As a matter of fact, when offered a coffee one morning, one of the installers politely declined as he said he hadn't worked long enough to earn his coffee. The crew was also very neat and respectful of property whether indoors or outside. You know the crew must have made an impression when two neighbours observe: Your installers are very hard-working. And they are so neat. Our experience with Dundas Windows and Doors turned a major, necessary expense into a positive experience. From sales consultant, to the installer, to the office staff, everyone at Dundas Specialty Windows and Doors was professional, responsive, understanding and honest and well, thats very much appreciated. We are happy that we chose local and that we chose a longstanding, family-run business. Did we mention that when we are outside, passersby will often ask: Your windows are very nice. Where did you get them?

It was a dark and stormy night, On the way up to the third floor of our house, my hand grazed the glistening staircase ceiling. Wet. It rained again the next night. Wet again. We had a leak. I left of message for Ben of Luc's Roofing. who got back to me right away. Initially it seemed as if this was going to be a simple repair however, Ben warned us, the extent of the repair would depend upon what he would find beneath the shingles ....Stripping the shingles unveiled the extremely shoddy workmanship of the company that gave us a new roof 13 years ago: shingles laid upon shingles, rotted wood, gaping holes, no underlayment, etc. Obviously, this job was no longer a simple repair. Dealing with Ben was a pleasure. He is a respectful professional with integrity, who kept us informed every step of the way. Phone calls, email, photos were a regular part of day when Ben was on the job. The challenges of our roof with its pitches, angles, flat portions were well handled by his equally professional crew. Ben and his team were prompt, efficient and masters of their craft. Our property was left neat and tidy at the end of each working day. I have yet to find a nail.

Our lawn was a mess. We decided to sign up with an environmentally conscientious company and purchased a lawn care package from ecocut. The lawn already looks better. The team at ecocut not only pays attention to detail, it is also very professional, knowledgeable and friendly. Calls are returned promptly. Highly recommended.