I have been in business for over 40 years. I know what good and fair customer service is. What this company did to me was not good service at a fair price.I called them because I had a clogged drain pipe. They sent a person to my home.he was here about 20 minutes if that,and it was $250. I really didn’t need someone to tell me I had a clogged pipe.that is what I phoned them for. The next day another person comes to do the job. The clogg was in the basement but he started by taking the pipe apart under the sink upstairs.he tried to push the snake into the pipe but the snake was too big for the pipe.. he spent about 2 hours trying to get something into the pipe. Finally he went into the basement and put the snake into the floor drain ,pushed it in about 6 ft and the drain was clear. It took him about 5 minutes to do that. Then he had to install all new pipe under the sink upstairs. Cost=$250. This company does not have the right equipment or the professional people to do a a simple job. It should not cost $700 to clean a pipe that took 5 to 10 minutes to clear
- Approximate cost of services:
- $700.00
- Company Response
Hi, we appreciate your feedback, and apologize if your experience wasn't a positive one. However, we have spoken to you and thought we had rectified your concern by adjusting your invoice. We want all of our customers left satisfied with our work. Please give our office a call if you feel this is still unresolved so we can discuss further, 604-435-4664. Thank you!