Jimmy in Toronto

We had a leaky basement whenever there was heavy rain or snow thaw and contacted Direct Waterproofing based on Internet/ HomeStars reviews. Terry was punctual and detailed when providing us with immediate onsite quotes for various options. Quotes were very clear and competitive. We decided to do an interior waterproofing with sump pump along with a sanitary line back water valve. His crew arrived 1 week later and completed the waterproofing in 3 days between the hours of 9am 4pm. The back water valve was not an upsell, we decided to do that for peace of mind as we are planning to finish our basement. The back water valve does require a city permit and inspection upon completion which Terry took care of directly before finishing the job himself. Not including the 1 week wait time for the city inspector to come, the job was completed in 3.5 days (3 days for waterproofing, 0.5 days to complete the back water valve). The job site was clean and no garbage or material was left behind. A 25-year transferrable warranty along with sump pump and back water valve city rebate forms were also provided upon completion. Terry and his crew were timely, professional, and very courteous. He responded quickly to our many questions and it never felt pushy. Thank you Direct Waterproofing, Terry and crew, we would highly recommend their services to family and friends.