Private User

For anyone dealing with contractors it can be a very stressful experience. Certainly, if you choose the wrong contractor(s) the stress only gets worse. We did go through the process of obtaining quotes from multiple companies and did a lot of research on each and we finally decided on Harmony. After understanding what we were looking for and the cost associated with those renovations, next was going to be trust and quality. Harmony lived up to all the items on our check list. When we first met Diego, we were suspect as he was a "contractor" like the others. He went through the info and allowed us to ask questions. After going through our process of deciding, we ultimately decided that Harmony had the best package and we felt very comfortable that they were going to do a great job. As Harmony was also a RenoMark Contractor, the choice became clearer. Harmony was the only company to offer a foundation inspection prior to beginning work. As our basement was unfinished from the builder and we never has any issues, such as water, etc. we thought the inspection would just be routine. When Leo arrived with the inspection specialist, after completing the initial inspection, we were shocked to see the issues we thought were not evident. In one respect we so glad to find the issues prior to spending a lot of money and in another sense, a little taken back at the additional expense to repair. When considering a basement renovation, the inspection should be a key first step. No one wants to find issues, as they equate to additional expense. However, if you are planning to spend a large sum of money on a renovation, you want to ensure you protect your investment. The decision to repair the foundation, was ultimately our choice and did not feel pressure from Harmony to complete the work. Leo was a great project manager, very calm with us, helped us with any questions, and kept us updated as things moved along. We were told it would be 5-6 weeks which was fine with us. Leo and the Harmony team were respectful of our family, our space, and our home. Leo ultimately made the experience so easy, that there is no other company to choose, Harmony should be your final decision! In the interest of complete transparency, I will say the one very small negative, was related to the finishes included versus the showroom experience. This is an area my wife and I may not have asked enough questions and the process of choosing the final selections was a little overwhelming. We don't suggest Harmony did anything underhanded or incorrect, although it is an area that I believe needed slightly more communication. Ultimately it worked out and it is a small criticism of the process, not Harmony. As with any contractor/builder, if you are not aware or careful, you can add expense solely based on emotion of choosing one finish over another. When you finally choose Harmony, you should understand what finishes are included and when you go to the showroom to choose your selections, be prepared to spend some time, and choose with your head and not your heart. We were so happy with the entire project that I had offered Leo anytime he had a client that wanted to ask questions, he could call me anytime. 2 years later, my offer stills stands as they are the standard all contractors should aspire to copy. We were extremely delighted we chose Harmony as it allowed us to know that there is a contractor that is trustworthy, offers quality work, respectful of the area during the renovation, on time, on budget. I am certain if you choose Harmony, you will not be disappointed.