MF from Markham

Shaun Stafford and his team were exemplary in terms of professionalism, workmanship, and customer service. We thought it would be an easy job, but Shaun uncovered some major issues that required new insulation, soffit, fascia etc. His proposal stood out from the rest in terms of details and presentation, and this standard of quality was evident at every phase of the project. In the winter we had a problem with icicles and ice dams and we could not get the soffit and fascia installer to come. He kept ignoring us. But he did call Shaun, because he figured it was a venting problem. It was not...it was an eavestrough problem. So Shaun came with his team, shovelled off our roof with its six inches of ice, removed the wrongly installed eavestrough and will return in the spring to reinstall. Now that is customer service. Cleaning up someone else's mess because he wants to ensure that we are happy. I would recommend him without reservation to anyone.

Extremely dissatisfied. They were late doing the job, but right on time asking for their money. It required several phone calls and many excuses before the project finally began six weeks after the promised start. After the first snow we had ice dams and icicles, where there had been none previously. Wendell promised to come and investigate. Six weeks later...nothing. Contacted him again after another snow and more ice dams and icicles. Passed the buck to the roofer who had installed a new roof several weeks before the soffit and fascia. In contrast, the roofer, came within an hour and verified that it was not a venting problem, but an eavestrough problem. He removed eavestrough and six inches of ice from roof. He will return in spring to redo the eavestrough properly. Apparently it was not installed properly and we would continue to have problems (more leaking, more water damage) with every snowfall. Would not recommend Superior Eavestrough to anyone because of their poor responsiveness and lack of accountability for worksmanship issues.