Bob G. from Whitby

My last home was protected by another service provider - an integrated burglar and fire / carbon monoxide detection system. When I moved into my new house, I decided to give Alarm Force a shot. I purchased an extra keypad for the garage door and added some motion detectors and signed up for a multi year contract (my mistake). What I didn't consider at the time was the need to integrate smoke detectors (it was included in my previous house). I called Alarm Force after and they said there's no way to incorporate the existing smoke / carbon system into their monitored system, and that I'd have to buy theirs. They quoted me an unbelievably high price - it would have nearly doubled my total cost for the 3 year contract that signed up for. Also, I want to comment on their disappointing design of the keypad. There is no "Status" display other than a light that stays on for a couple of seconds when you arm or disarm it. A permanent status display would would be very helpful so you could simply look at the keypad and know if the alarm is set or not. We already have had 2 false alarms because I opened the door to let the dog out when the alarm was set to "HOME". Would it have been too hard to have a small LED to show the status - with a "Light" button to see it at night? The customer service rep said that since it was battery operated, they couldn't do that without killing the battery frequently... I looked down at my LED watch and wondered how it could display the time constantly and I haven't changed my watch battery in two years... Overall, I think their 2-way protection is a good idea, and Alarm Force has a good market strategy... but I think they need some work on their product (and their customer service - which was disingenuous at best).

Great to work with - very thorough and efficient. I could tell Don helps customers understand the details without being condescending - regardless of their knowledge or skill. I've used some of the "franchise" home inspections companies in the past, and will never do that again. Definitely worth it to get the "peace of mind".