Joe in Toronto

Doors onto deck opened outwards, were susceptible to allowing water in when very heavy rain and were draughty in the winter. Wanted to replace with sliding doors to deal with these issues. Also replace windows. Contacted a number of companies. Many didn't respond. One sent a rep around who clearly couldn't see a solution (not sure why) and never got back to us. Michael at Amica however quickly responded to my email with a phone call and actually sounded interested in doing the job. We worked with him, signed the contract and had a few months wait for the windows and doors to be made. Dennis and Al installed in July but there was an issue with one of the new windows so the job couldn't be completed. Obviously very concerning for us since the manufacture of the windows had taken some time. But this is the test of whether a company stands behind its product and service. Michael worked with the manufacturer to sort out a new window and Dennis and Al were back within 2 weeks to finish the job with the new window. I also contacted Michael a little later to have a small portion of caulking looked at and again he had Dennis come back and sort out. Very happy with the doors & windows and the work Dennis and Al did. Michael always gets back to you whether its regarding queries or dealing with any outstanding issue with the job. Have attached pictures of original and new doors/windows.