Duct Cleaning, Furnace Service & Dryer Vent Cleaning
They called me 5 minutes before the appointment time and told me that they were going to be a 30 minutes late - they were over an hour late. They dragged the vaccum hose around 2 door jams and marked them up without any care being taken. They ran the Vacuum hose right over a small plant in the front yard. The technician seamed to know what he was doing. The helper pointed out that 2 of my Cold Air Return vent covers were broken but then in the process he broke 2 additional ones and never said anything. There was supposed to be a "free sanitiation" for the ducts which I was told would be fogged into the system - the tech didn't recommend the fogging because some people don't like the smell and he recommeded spraying the sanitizer right on the filter - but he didn't have the sanitizer on the truck so that didn't get done (Not a big deal to me). They pack up and almost left when I had to remind them about the Dryer Vent Cleaning. In the past when I have had this company clean the dryer vent they actually got in behind the dryer and blew air through the dryer and then through the vent from the inside - this time they just stuck an airhose into the vent from the outside and said it was done - I don't believe it was done correctly - they were running very late for the next appointment. But the worse part was they both asked to use the washroom (which had just been cleaned the day before) and one of them left urine all over the outside of the toilet bowl and on the tile floor. They were much less expensive than other companies so there was good value for the cost - however I would not recommend them and the next time I will pay more to have someone else do the work.
- Approximate cost of services:
- $320.00
- What could this company do to improve their services?
- They were too rushed - its obvious they need more time for each appt / drive time. Also they need to respect the customers home and take care not to damage anything.
- Any advice to offer fellow homeowners facing a similar project?
- Have 2 people at home when they are there so you can keep an eye on both techs be be sure they are doing everything they say they are. Use a large well known company - not the smaller less expensive ones. We hate the smell of smoke - so we will specify no smokers from now on (the smell stays even after the person has left)
- Company Response
We sincerely appreciate your feedback. We are constantly working at our level of customer service and value all reviews. Customer service is very important to us, and will bring your concerns to our teams.