I needed to change a valve for my new washer machine with an open convennient working space. My condo manager helped me to contact the company and discribed the whole situation, my need, and confirmed the price of new valve $87, labor rate $203, and the work could be done within one-hour with the company's manager. On Dec. 12, when the plumber Tony came and finished the work, he took time to advise me add an additional service "snaking" and declared it just charged me $25 and would benefit me more. Althogh I did not need that service, finally I chose to trust professional suggestion and took it. I had another small question and asked Tony to confirm if the company would charge me for it, if so, how much. He said the company only charged clients base on time. I had noticed the working hour and there was absolutely within an hour. Finally Tony said everything was done and asked to take my seat and do paper work for quite a while, then showed me his charging amount around $440, which was not what I have agreed in advance. I pointed out his mistake, while he said I HAD TO PAY FOR HIS TRAVELLING HOUR, which I never heard and never agreed with. My condo manager called the company's manager to explain the whole procedure and declared I would not pay more amount than what I agreed. BUT, Without an invoice or any notification, without any further communication and WITHOUT MY CONSENT, the company charged me $413.58 from my credit card directly! Is it leagle?
- Approximate cost of services:
- $413.00