For this particular move, the service for a personal effects relocation was requested in January 2011 for a service date in March 2011 in the Vancouver region. The client filed a claim for damage, and after an offer was tendered the matter remained unresolved, and later became a legal case in small claims court. The disparity between the claim amount offered and the compensation amount requested was that the move was not additionally insured beyond the basic $.60 cents per pound coverage.
The difference in this case was that the client went to small claims for his 2011 move in 2013. Though most claims left unresolved are voided after a year, the pending legal issue was attended to and resolved in the amount of $650.00, with a check issued March 28th.
After the court had submitted documents establishing the resolution of the matter, and the claim check had been mailed, the client began to call our sales office still requesting status of the claim – a matter that was no longer in the hands of our claims department as it was a court case – and this matter had been resolved to the satisfaction of the court & the client. The claim had already been closed, and the sales office, which has nothing to do with initiating or resolving Freight Claims, began to receive repeated calls during the week of April 1st to 5th with the client stating he didn’t feel he was being treated fairly, once calling multiple times per day requesting to speak to the agent he originally scheduled with who is no longer employed with us, as this shipment is over two years old.
The court had resolved clearly resolved the matter, claim is settled, and a check issued.
