Albert from New Tecumseth

Hello, My wife and I were desperate for a new floor! After years of our main floor carpet and linoleum being battered into oblivion by time and our growing kids it was time for a change! We had ideas and a plan of sorts and started to research and shop around. We eventually walked into Floors Direct in Newmarket. That's when we were enlightened about the flooring world. Floors Direct has a world of selection, amazing really. It is a store that can truly meet any flooring requirement. Both Ben and Jeannie explained what options were available to us. They exhibited extensive knowledge and offered helpful advice and answered an endless string of questions. We decided on Pagoda hardwood (Caramel wire brushed) from Twelve Oaks Forest Products. Our decision was to hardwood our entire main floor with the exception of our laundry room. We used DuraCeramic tile (midnight grey) by Congoleum. Both my wife and I wanted to do most of the work ourselves to keep the costs down. Basically we did all the prep work leaving the actual hardwood floor installation to the professionals. We removed the old baseboard, flooring and put down a layer of plywood on the subfloor. For this renovation we also planned on painting the walls and putting in new baseboard afterwards. The Pagoda was delivered four days prior to the installation date to acclimatize. Now this is where Terry and his crew (Ken & Kenny) come in. These guys are good, I mean real good! They quickly accessed the work site and got down to setting up and starting the job. They worked well as a team and only stopped for quick lunches. They were very polite (even asking each and every time if they could use the washroom). They took care not to be destructive to our home and cleaned up as they went. There was also a final clean up. I'm still in awe at the quality of their workmanship. They installed these matching in floor zero clearance floor vents that are so flush with the Pagoda it's incredible! In all it took them less than two days to finish the of hardwood floor (approximately 850sqft). The laundry room tile was installed by my wife and me. To conclude, we couldn't be happier with the product and installation. The support from Ben and Jeannie was exemplary. Our main floor now looks awesome and we are no longer embarrassed to have guests visit!