maryd

This was my second time working with Jay and his crew, this time a major attic reno that changed the roof line plus a new kitchen added to the job midway through. Jay is the absolute best. He provides a timeline and budget and sticks to them, he's hard-working, organized and thinks of everything: all the details that I might not have considered. He coordinated everyone and everything beautifully, solved any issues that arose and kept stress to a minimum. Highly, highly recommend.

Aquamaster fixed a problem I've had for years and made it seem easy! I've had basement flooding three times. There's a concrete walkway beside my house where the water exits to the street, but there's a dip where the water pools by the basement window and leaks in, resulting in expensive repairs. Contractors told me it would be extremely expensive to fix, as the whole walkway had to be replaced by hand, since there's no room for machines. That's until Fedor came by. I'd already had Aquamaster waterproof an interior wall and been very satisfied with their work. So I called Fedor and he gave me a quote for waterproofing the wall and adding a window well and a new drain that was very reasonable. The friendly, polite crew did the initial work in the spring, and during heavy summer rains we had no problems! They just finished laying the concrete on top and it looks great and works perfectly. I can sleep when it rains now, and I am so happy to recommend Aquamaster. I've already recommended them to my friends down the street, who are also very happy with their work. thank you Fedor and Aquamaster!!

The pipes were leaking on three floors, with water coming through the drywall. My regular plumber came, looked and could not find the problem, charged me $300 and left. In a panic I called Canadian Rooter. They came within a couple of hours, found the problem and fixed it the next day. They were friendly and professional and they are now my regular plumbers!

I was a customer with Drainworks for decades, and I always found them to be both courteous and efficient. Until this summer, when old pipes leaked and caused damage on three floors of my house. Their guy came, looked, charged $300 and left without finding where the leak was. But worse, when my contractor, recommended by Drainworks, asked if the Drainworks plumber could give him a call to let him know what he found or didn't find, I requested that of Drainworks, and I called twice (the pipes still leaking) without getting a response. The next morning I called again, and the general manager got on the phone and YELLED at me. He said I had no right to ask their plumber to call the contractor, and he was nasty and interrupted me and did not let me say anything. I was shocked and upset. He wouldn't stop yelling so I told him I'd never call Drainworks again and hung up. I was shaking. I since wrote them, to give them a chance to mend the relationship, and got no response, which is why I'm writing this now. Even if I had been unreasonable, even if I had been the one yelling, which I wasn't, there's no excuse for treating your customer like that. Incidentally, the second plumber I called showed up and made the fix in one day. That company has my business now.

I wanted to incorporate the third floor apartment in my house into my second floor space, which required removing a load-bearing wall and rebuilding a narrow attic staircase. Jay was terrific from the first time I met with him, detailing everything in his quote (which was lower than the others), working quickly and steadily, doing extras (like refinishing the floors, which look great) and sticking strictly to the dates he gave me. When the electrical inspector found knob and tube wiring, requiring the wiring in the entire house to be replaced, Jay got electricians in right away to get that done while his team was still around to drywall and paint. He always got back to me quickly when I contacted him, discussed everything and came back weeks later to fix a non-functioning heating vent without charge. I am REALLY happy with the reno, my place looks great. If and when I do more work on my house, he will be the first person I will call, and I've already recommended him to several people.

I wanted to do a home renovation that included removing a wall and rebuilding a staircase. The Reno Coach helped me every step of the way, from finding the (excellent) contractor to the architectural designer, structural engineer, even movers. Reiner was a calming, intelligent and professional presence that I really appreciated and trusted. I'm very happy with the reno results and would recommend him in a second.