Malgorzata K

UPDATE: The contractors response below is dishonest. They never tried to call me or reach me to provide a refund. I was always ignored and did not receive a call back or a refund to this day. Its been a year later and my interlocking sand is completely gone and my pavers are now out of place and shifted. We have spent our life savings to renovate our backyard and this company completely damaged it. Regarding the partner. This is what the other person was referred to by the owner of this company when I spoke to him. I dont care if its a project manager or parter, the fact is that there was another guy with him doing the job. AVOID at all cost if you care about your property!!! I hired this company to power-wash and seal my pavers. Their power washing didnt make any difference from me hosing it down. They damaged my original polymeric sand and topped it here and there with their sand that didnt stick or match the colour of my original sand which is now coming off everywhere turning my patio into a sand beach. The original sand was turned into a gel and is also coming off and showing holes everywhere and I will end up with weeds before the fall time. The owner said that I would always have weeds with interlocking even though I told him we got our backyard done last fall and its been only 8 months since then and the sand was nicely leveled and hard as a rock! They overapplied the seal and now my pavers have white blotches and patches everywhere. The seal used must have been old because now some parts also are turning dark yellow/green and it hasnt been a week yet. They also used a seal with a really high VOC which is not environmentally friendly and it smelled so bad and knowing I have a small baby at home they didnt warn me about that. The sprayed my hose, fence, landscaping lights, new gate and window wells, and river rock with a semi-gloss seal. They also broke my hose faucet which is now an additional cost for us to hire a plumber to repair it. I asked for a refund and the owner said he would come to fix things but we dont want him damaging our property even more. I asked for a refund and he said his partner would call me back to negotiate but he did not until today. When I follow up, every time I hear from the owner through text that his partner will call me but he never does. They also charged me the remaining 50% without my approval of the job which was our agreement for me to approve it first. This means they stored my credit card information and used it without my consent. They also didnt provide me with a final receipt even though I asked 4 times for it. The owner also made remarks that my expectations for the final look were unrealistic. Knowing how bad my patio stones look now and having seen sealing jobs properly done it only proves how little they care about customer satisfaction. My stones now look very unattractive and the sand integrity has been compromised which left me with holes between my pavers and a sandy patio. This is my warning to anybody considering hiring this company.

Silvio and his team were an absolute pleasure to work with! We were looking for an experienced landscaping company that could turn our swampy backyard into a livable space. Silvios company stood out to us because of their fantastic communication, transparency, knowledge, experience, and most importantly client care. They took care of us throughout the project by answering our endless questions and when we had to deal with not so welcoming and easy to work with neighbours. They were the first company to call us back in less than 12 hours from our initial request and worked creatively to balance our needs and wants to ensure that the project fit within our budget. The site crew led by Sam was very professional - from greeting us every morning to keeping us comfortable and involved with every step of the work being done. It was a pleasure to partner up with Laura who helped us choose the right paver colours and provided us with a plant care information. Thanks to Premium Landscaping we now have a working French drain system, dedicated dining and sitting area along with an ambient lighting and a variety of beautiful trees, shrubs, and flowers. We look forward to renovating our driveway and walkway in front of our house with Premium Landscaping in the near future!