Lorena in Calgary

We built our house in 2021 with Excel and had a good experience with them--up until after the turnover. The after-sales experience sucks big-time: they never contacted us for the 1-year inspection. We had to be the ones to bug them and they finally did the inspection on the 16th month. They sent a couple of guys over, but there's still some stuff that needs fixing, namely our paint chips and plumbing. The inspector Dave and the contractors were supposed to come on April 12 to fix stuff all at the same time, but the only one who showed up was the floor guy. Dave didn't show up and he can't even be contacted. We've left voice messages and emails, but all we got was an email reply from customer service that someone will get back to us. Yeah, that was 3 days ago. And no word from anyone. We are left with paint spots that haven't been fixed, marked with painter's tape all over the house. We can't even entertain because the house looks a mess. They ought to fix their after-sales experience or people will continue to complain. Looking at the reviews, I see similar complaints to mine. Get your act together, please.