Todd in Toronto

Second time around with this company first time was great but it was pre-Covid and they actually provided service. Now technical services only by their leisure via an online email system. We were unable to get technical support in order to best assess what filters to replace our initial package with. The plumber and water specialist took the best guess so we placed the order. One of the filters seems to be faulty and would not work regardless of pressure. Multiple emails back-and-forth each one which took a couple of days for them to return, resulted in nothing other than trying to blame the customer. Ultimately they pointed out they they have a no refund policy and that clearly we needed better specialists in order to use their product. Arrogant, lazy, and zero concern for their product. Use at your own risk, but expect to be burned.