SMC Calgary

In 2012 I used for the very first time a lawn service and chose Nutri-Lawn because of their organic fertilizer with spot weed control using iron. I was amazed at how beautiful my lawn became in just one season. I have a very old lawn in the front and a very new lawn in the back and both improved immensely with the monthly Nutri-Lawn service. I was so pleased with the results I rebooked Nutri-Lawn for this year too. My lawns have not looked this good in 20 years and best of all no weeds but also no nasty chemicals all over the lawn. Due to the weather conditions (e.g. snow and rain), the service dates may not occur as expected but they always delivered. I recommend Nutri-Lawn for their organic combination weed control programme.

I have been a loyal Arpi’s customer for over 15 years. This is why I felt confident in hiring them to replace my old furnace. Sadly, my confidence in Arpi’s was misplaced in this instance. Julie, I am pleased to see as the president of Arpi’s you read these reviews. I hope you read this review as well because I was told I was not able to speak with you when I asked for someone else to assist in resolving this problem. It is now 6 days after the installation of my new furnace by Arpi’s and the thermostat is still sitting on top of the furnace instead of on the wall upstairs where it belongs. It was only during the final test of the thermostat that the installers said the wiring to the old thermostat was insufficient for the new furnace. This was not noted in the walk through by the project manager while he was estimating the job and it was not noted on the signed Arpi’s proposal and agreement which I was assured was the total cost of the furnace replacement. It turns out the existing wiring would not provide one of the features of the furnace I was sold on – control of the fan at the thermostat. At no time was I advised this would be an issue. There were other problems with the estimate process and the installation that I would be happy to discuss but will not go into detail here. Since the problem with the thermostat, I have received two phone calls from Arpi’s – one from the project manager and one from his manager. In both situations I felt I was treated very aggressively for my position this situation is not my fault and I should not be held accountable for the oversight. Saying things like “you got your thermostat didn’t you” and “what agreement” when I replied that being asked to pay an additional $375 dollars for a wireless thermostat was not in the agreement I accepted. That cost would be in addition to another vacation day I would be required to take to have the thermostat issue resolved. I have never been treated so badly by Arpi’s staff and I am at quite a loss to explain why this is happening now. I am very disappointed in the service from Arpi’s Industries regarding this furnace installation.