I chose Advance Appliance because of their 96% approval rating, it has been a very disappointing and frustrating experience! The source of our issue was our dryer which was not putting out hot air. The first technician changed the heating element assembly and the dryer worked properly for two and a half weeks before the old problem returned. Eventually we were able to get another two technicians to fix the problem, and a new sensor was installed. The dryer was able to generate hot air for three days until the old problem returned. I would definitely not recommend this company in the future when it comes to appliance repair!!!
- Approximate cost of services:
- $450.00
- Company Response
Thank you for taking the time to review your experience with Advance Appliance, George. We are apologize to hear about the service you experienced. Your satisfaction is our top priority and we regret that we were not able to meet this standard in this case.
We value your feedback immensely and have passed all information along to our repair team so that they can assess where repair procedures may have broken down. Our repair technicians work tirelessly to ensure satisfied customers, so it's extremely disappointing for us when we can't get any closer to the desired result.
We differ greatly from our 96% approval rating in this case, and understand your reasons for not wanting to recommend us in the future. We hope you give us another chance to show you our reliable dryer service in the future, despite past disappointments.