paul in Saint Thomas

First, they refused to service the unit. Had to involve management to get them to do a service call. Their certified techs told me they couldnt fix the leak this after 5 minutes of intense examination. They showed me a photo of a supposed leak. Bottom mine, I conducted an examination and after 45 minutes identified the leak. Interesting that the photo they supposedly took of the leak in no way resembled what I saw. Fixed the leak in under 15 minutes and now the tub is functional again. These people are either grossly incompetent and/or have issues in determining the truth. Regardless, do not give these people your business. If they have a shred of decency they will refunds the service charge. Needless to say, I am not holding my breath.