derekjchoi

There are things that I appreciate more than just sticker price, and that is transparency, honesty, and being responsive. Nick and his team delivered on all of that. About a month ago, my AC broke down (over 20 years old) and Nick educated me on Heat Pumps, which I did not know about prior to talking with him. He walked me through the entire process on how to obtain the full grant from the government through the energy auditor which was relatively straight forward. He was not pushy nor did he force me to opt for a heat pump and was willing to just install a regular AC. I did my research and although it had a huge upfront cost, in the long run, it really made sense financially to go through with it. I took a small risk in terms of only getting a single quote from ICS due to the fact that Nick is well known in the neighbourhood (I got his contact from a local facebook group). When I told the energy auditor the price of the entire service, he did mention that it was a really good price so I was comforted to know I wasn't getting squeezed. Nick walked me through the installation, what he was going to try to do, what he wasn't sure of (due to the fact that I had a finished basement so he couldn't see) and ensured whatever he did he would ask for my permission - i.e. replacing copper line vs flushing. He gave full disclosure that his team would need to open up holes in the drywall which I was ok with. He did mention they fixed other clients drywall up but since I have done so many drywall repairs myself, I was fine with them leaving it for me to finish it up - I preferred it that way anyways. On the day of the installation, Nick and team were fully transparent on the things they found, and managed to minimize the amount of (drywall) damage in order to install the entire system the right way (i.e. running comms cabling in the interior of the house vs outside) Post install, I continued to communicate with him with issues with the Napolean Thermostat that he told me was a bit finicky even before I purchased it (again, not pressuring me to buy it as I could have just continued to use the ecobee that I had before), but he followed up with tech support to get to the bottom of certain issues such as a persistent (and annoying) error message. At the time of this writing, all technical issues have been resolved so I am happy with the new system. These things really had nothing to do with Nick but I appreciate that he went out of his way to support me rather than myself reaching out to Napolean directly to deal with software issues. Overall, I am very happy with ICS and would recommend Nick and team