Eva from Markham

I don't usually write reviews, but feel it's necessary to tell my story to people wanting to do business w/Home Pro. I purchased a Groupon for eaves trough cleaning. The technician arrived on time. He went up to my roof, did some cleaning and came down in 10 min with a detached vent cover, telling me the vent cover was loose so he removed it from the roof to show me. He quoted me $175 for a replacement, but can offer 50% off for animal proofing on all vents if I do everything the same day. After some negotiation, we settled with $300 cash, tax inclusive. When the job was completed, I asked for my old cover back, but there were no signs of any damage. I tried to snap the cover back to the base, and did it. So I rushed out to show the technician, and asked for my money back as the job was not required to begin with. He immediately said he can refund $50 (claiming it's the cost of the cover) and the discount wouldn't be as steep for animal proofing (found out later, other companies charge around same price or cheaper) if it's not done with the replacement. I gave in as I can't reverse what have been done already. I suspect he took down the cover himself to get more money for replacement and up sell other services. If you contract Home Pro for any type of services, I highly recommend to follow them around to know exactly what needs to be done. The whole Groupon deal was not worth it. Wish I had read the reviews here beforehand to realize how many disgruntled customers Home Pro has.