From moisture between panes to crank assys. breaking with little use. Now the "Plastic yes PLASTIC " cladding on our entrance door is fractured in several places. But wait it gets better, the local business that carries their so called line looked at it said they've never seen plastic cladding on a door before. Any ways they (Durabuilt rep) came and looked at it and said they will be back in a couple of weeks to replace it........so a couple of weeks later they said they will be here in a few days to replace it. I asked for a quote and finally received it but now they want us to pay before hand and will not honor their COD or cash option of payment which is stated on their quote. (pay now and we'll get around to it mind set) Pretty bad. So if you want to deal with a company that does not honor their own documentation try these guys, they're quite the pieces of work. Even FB doesn't work on these guys!
- Approximate cost of services:
- $25,000.00
- Company Response
Hi - I apologize for the frustration you have experienced. We would really appreciate it if you gave us the opportunity to make things right. If you could please send your name, phone number and order number (optional) to reviews@durabuiltwindows.com I would love to have someone reach out and try to figure out where we can make things right! Thank you.