Hal in Toronto

Our suite in a large (190 unit) building was badly flooded in January, 2023, then again in mid-February, requiring all new drywall, painting, flooring and cabinetry. We understand that the building had a rash of floods (probably in 60+ suites) from January 1 to March 31, creating a very complex challenge for Rainbow in being the designated first responders, working with about 4 levels of insurers, sorting through the individual issues of suite owner/occupant requirements, documenting damage for the insurance and legal claims, organizing a massive restoration program, coordinating with many different trades and suppliers, then prioritizing and managing all the restoration work. Given this, my 80-year-old wife and I were so pleased and grateful for the excellent work in each phase that Rainbow did. The initial response was really fast, and the Rainbow team were quick in deploying their recovery program. The team's care and compassionate attention to our plight was remarkable. Once they got approval to start the restoration work, Rainbow's responsive, cooperative and pleasant planning and coordination efforts with everyone involved moved the work ahead promptly. Our suite's total restoration was completed by the agreed time, the work was of a professional, high quality, and the suite was turned back to us clean and tidy. Well done and thank you, Rainbow!!