andrew in Richmond Hill

Just wanted to share our gratitude to the Novacon team for the exemplary work completed on our recent 2nd storey renovation. As individuals and more broadly as a Novacon team they have been outstanding in terms of communication (prompt replies, positive and supportive language, availability), quality of work completed, flexibility, patience with us and understanding of our changes, and overall willingness to ensure this project resulted in what we desired from it. Pavel was fantastic throughout the entire process - from initial meetings, through the development of scope and design, flexibility when circumstances caused a change in budget and then throughout the build. He is knowledgable, transparent in his dealings, customer focused and operates at all time with integrity. Yvon and Melika as our face to face contacts were fantastic representatives of Novacon. Yvon as site manager genuinely demonstrates an intent to ensure that us as clients are fully satisfied with work completed. He is skillful, resourceful and eternally optimistic. Melika has a unique ability to respond positively in all situations whilst still keeping the project on task. Her communication and explanations were fantastic and she is always willing to further clarify. Together they are a great team. We enthusiastically recommend Novacon given their outstanding work and also your adherence to the budget agreed upon. An outstanding experience.